'VISAO CEGA'

We will endeavour to process all orders for the following 1-2 weeks, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Barcelona, Spain.

Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone.

We ship worldwide and shipping may usually take 1-2 weeks if your address is outside of EU and a maximum of 30 days for the rest of the world. In any case, we will try not to take longer than 30 days.

You will receive a confirmation email when the order has been dispatched. Please note that our shipments are insured. Portugal and EU residents will pay VAT on their purchases.

For international orders, additional fees may be charged by the companies that provide services for us: FedEx and TNT.

Orders are delivered using FedEx and TNT and we put all our efforts into taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices.

If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email at store@stevenmarques.com within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with a full refund or exchange.
All damages must be reported by email tostevenmarques.com within 24 hours of receiving the goods. In case of proven damage, and according to the availability of the goods online, you can choose either to return the goods or exchange them.

If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account.

In case of payments made through PayPal, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at store@stevenmarques.com

All returns allowed by StevenMarques should be made by post and upon following our instructions in order to protect the goods and sent to our headquarters. If we realize that any goods are sent back to us with damage or loss or in conditions that prevent us from putting them back to the sale, which was not caused by us, you may not be entitled to a refund.